NERV.SUPPORT Intelligence Database

• How long does shipping take?

  Shipping times vary depending on your location.

  Typical estimates:
  
  • USA: 2–7 business days
  
  • International: 7–21 business days

  Tracking information will be sent once the order ships.

• My tracking number isn't updating. What should I do?

  Tracking updates may take 24–48 hours after shipment to appear. If the status hasn’t changed after a few days, contact us, and we’ll investigate.
  

• Do you accept returns or exchanges?

  We accept returns or exchanges for defective or incorrect items. If there is an issue with your order, please contact us within 7 days of delivery with photos and your order number.

• What if my item arrives damaged?

  If your item arrives damaged during transit, contact us immediately with photos of the packaging and product so we can resolve the issue quickly.

• What is NERV.SUPPORT?

  NERV.SUPPORT is a manga and anime-inspired brand that focuses on clothing and accessories. All items are made to be joyful and fun.

• Will sold-out items restock?

  Some items may return, but many are produced in limited quantities. Once a drop sells out, it may not return.

• Where are your products made?

  Our products are produced using a combination of premium blanks and custom manufacturing partners, depending on the item.